Track Your Order
Where can I find my tracking number?
Your tracking number can be located near the top of your order summary page (accessible through your order confirmation email), once your order ships. When available, simply tap the tracking number to view the latest shipment information directly from the courier.
Please allow 24-72 hours for tracking information to update after receiving your tracking number. If your tracking information still does not update after this time or if you have any other questions, please reach out to us here or via email at firstname.lastname@example.org.
Shipping & Delivery
How much does shipping cost?
We offer 100% free retail ground shipping (with parcel tracking) within the United States (USPS, UPS, FedEx) and Canada (Canada Post, UPS, FedEx). We also offer express shipping options at a small premium.
How long does shipping take?
Standard (free) shipping takes 3-7 business days, prime express shipping takes 2-3 business days, and first-class priority shipping takes only 1-2 business days for delivery. All orders ship out within 12-48 hours.
Which countries do you ship to?
Currently, we only ship to the United States and Canada. More destinations will be added in the future.
Are there any taxes I have to pay when I order?
As all shipments are domestic, there are no import/customs taxes or fees.
I didn't receive my item, but tracking says it was delivered?
Unfortunately, we are not liable for missing or stolen packages. However, because your satisfaction is our utmost priority, we will do everything possible to help you in this circumstance. First off, please use the provided tracking information to follow your order until it's delivered. Should you not receive your order, despite it being marked as delivered, please check your front door/porch, mailbox, with family members, neighbors, and call in or visit your local postal office. If you are still unable to locate your order, please reach out to us here or at email@example.com and we will file a missing item(s) claim. Based on the outcome of the claim, we may be able to replace your order. In most cases, regardless of the claim, we will offer a primary replacement at a significantly discounted price.