Track Your Order
Where can I find my tracking number?
Your tracking number can be located near the top of your order summary page (accessible through your order confirmation email), once your order ships. When available, simply tap the tracking number to view the latest shipment information directly from the courier.
Please allow 24-72 hours for tracking information to update after receiving your tracking number. If your tracking information still does not update after this time or if you have any other questions, please reach out to us here or via email at email@example.com.
Shipping & Delivery
How much does shipping cost?
We offer 100% free domestic standard shipping (with end-to-end tracking) within the United States (via USPS, UPS, FedEx, or DHL) and Canada (via Canada Post, UPS, FedEx, or DHL). We also an express shipping option at a small premium.
How long does shipping take?
Domestic standard (free) shipping currently takes 4-7 business days for delivery, whereas, priority express shipping currently takes 3-5 business days for delivery. All orders typically ship out within 24-48 hours.
Which countries do you ship to?
Currently, we only ship to the United States and Canada. More destinations will be added in the future.
Are there any taxes I have to pay when I order?
As all shipments are domestic, there are no import/customs taxes or fees.
I didn't receive my item, but tracking says it was delivered?
Unfortunately, we are not liable for missing or stolen packages as we utilize a premium shipping service that boasts a 99% successful delivery rate. However, because your satisfaction is our utmost priority, we will do everything possible to help you in this circumstance. First off, please use the provided tracking information to follow your order until it's delivered. Should you not receive your order, despite it being marked as delivered, please check your front door/porch, mailbox, with family members, neighbors, and call in or visit your local postal office. If you are still unable to locate your order, please reach out to us here or at firstname.lastname@example.org and we will file a missing item(s) claim. Based on the outcome of the claim, we may be able to replace your order. In most cases, regardless of the claim, we will offer a primary replacement at a significantly discounted price.