To start the returning process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the specific guidelines to follow once your return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition and packaging
- For clothing and accessories, unwashed and unworn
- Jewelry cannot be removed from protective seal (health precaution) for a full refund
- Sale items, free gifts, and promotional items are not returnable!
Are there any charges for a return?
- There are no restocking charges for a return
- You are, however, responsible for the cost of return shipping
- In addition, we offer 100% free exchanges for first-time customers
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Partial refunds are also permitted.
- If your return is approved, then your refund will be processed to your original payment method, within 4-7 business days.